The 911 Peer Support Team follows the guidelines of the law and the professional regulations within the first responder services. IL911PS is assisted by licensed mental health professionals who also follow the guidelines of the law and the regulations within their professional licensure.
The 911 Peer Support Team members will complete a 2 day training on the practice and technique of dispatcher peer support. There are continuing education requirements for dispatcher professionals to maintain their peer support status. A licensed psychology professional is available to guide and supervise training and services. Peer support is not a professional service regulated by the State of Illinois; and therefore Peer Support does not try to claim to be or practice as any such regulated service (i.e. mental/physical health). It is not a substitute for specialized services –but may act as the liaison between peers and needed professionals in complex cases.
The 911 Peer Support Team measures: 1) the number of those seeking peer support, 2) the presenting issue, 3) the referral source and if the peer followed through with an initial appointment, 4) satisfaction with the peer support and with service if referred, and 5) overall comfort/satisfaction with peer support presence in dispatchers.